Please don't feed the night auditor

Ms. Jabba the night auditor likes to nosh. This is an inventory of what she brought with her to eat during a recent 8 hour shift (I peeked in her bag when she left the office):

• Crackers
• 6 tacos from Taco Bell
• A whole cantaloupe
• A box of crackers (different ones)
• A ziploc bag of string cheese
• 2 bottles of water
• 2 Red Bulls
• Bag of pretzels
• Assorted individually wrapped pieces of candy

I've been to tailgate parties that didn't have that much food.

Ding-A-Ling

PERSON ON PHONE: Is this (same brand hotel, different location)?
ME: No sir, I'm sorry, it isn't.
PERSON ON PHONE: Do you have their number?
ME: Sure. It's XXX-XXXX
PERSON ON PHONE: No, that isn't it. That's the number information gave me and it's some auto dealer.
ME: I'm sorry, sir. That's the only number I have for them.
PERSON ON THE PHONE: Is there some way you can help me get the number?
ME: I can call information for you...
PERSON ON PHONE: I already tried that, five times. They have the same wrong number you do.
ME: I'm not sure what else I can do...
PERSON ON PHONE: Don't you have some kind of hotline?
ME: A hotel-to-hotel hotline?
(click)

I tried calling the number after he hung up and it was correct.

Party time!

This happened while I was away...

Once a month, we have a staff luncheon. It's always scheduled on a pay day so more people show up. We eat pizza, have birthday cake and listen to Fearless Leader give motivational sermons straight out of the Michael Scott bible. At our most recent one of these, Fearless was telling us how great things were and that we should expect an upturn in business soon, and that if we didn't, he'd fire the sales staff and bring in some people who could do a better job.
The sales people I was sitting with suddenly didn't look like they wanted to eat birthday cake any more.

Update on yesterday's madness

I asked my supervisor if she got in trouble for yesterday. She said, "No, why would I get in trouble?" I said, "um, the whole being-drunk-at-work thing maybe?" She said, "I knew I had screwed up so I tried to call in, expecting to be written up. But (her boss) told me not to worry about it and come on in."
Oh. Did not know that.
I'm guessing that decision was made because he didn't want to pay me overtime to come in and cover and he damn sure wasn't going to stay until 10PM to cover it himself.
So that's how that works.

A new low...or is it a high?

It's been a while since I posted. I'll catch up on the last three weeks soon but this has to be posted right now...

I'm off today. I got a call at 2:30 this afternoon from my supervisor asking me to come in and cover. Why? Because she is drunk. Wow. Okay. Not cool, but I can get some OT or at least a trade for a night off later this week. I get dressed and am in the car almost halfway there when I get another slurred, sloppy phone call. "Never mind, everything is fine". I head back home but it seems weird. I send a text message to the manager asking if I need to come in or not. At 3:31 he replies, "working on that now, will let you know in a few minutes". At 4:02, another text, this one saying "she wants to stay". Now either he doesn't know she's drunk because I wouldn't think he'd leave that up to her...or he doesn't care. Since it's painfully obvious to me after two short phone calls that she's wasted, I have to assume it's the latter.
All I can do is shake my head in utter disbelief...

Duh.

Phone Rings....

Me: "Guest Services, how can I help you?"

Idiot: "Yeah...like...can this phone be used to make actual phone calls?"

Me: "umm...seriously?"

There's always a solution

The hotel is hosting a dinner function tonight...

SHUTTLE DRIVER: Hey, are all those people in there gay?
ME: I have no idea. Who cares?
SHUTTLE DRIVER: I do. How are we going to find out?
ME: If they don't pair up and have sex in between the entree and the dessert, I guess we won't.

And so it goes...

The manager that caused this little debacle has been off since he went home at 12:15 on Saturday. He is scheduled to work tomorrow from 9 to 5. Meanwhile, the employee who was screwed over and would like an opportunity to address the situation is on the schedule every day from 2 to 10 since then, including today and tomorrow and then off for two days. This means their schedules overlap by a total of three whole hours in the week since this went down. Of course, that's before factoring in that this manager always leaves early so it's actually less than that. My guess is that they won't even cross paths.

Dirty laundry

An employee tried to call in today. His excuse? He didn't have clean clothes. All his laundry was dirty. I told him that we were too busy and he needed to come in. He showed up... 2 1/2 hours late.
Of course, around here there's always more to the story that makes it worse. Ready? This employee is a supervisor.

well that figures.

The vans are both out of oil so no one can drive them.

There are 8 million students waiting to take the van to school outside.

The manager that never works is off today, of course, because after not working for 4 days, he really needs another day off - lazy ass. Well, even if he was here he would leave at 3 and make up some excuse.

The fearless leader is nowhere to be found and probably isn't working either.

Chomps is chewing his gum so loud I can't hear myself think.

A new low

The shenanigans with our schedule has caused a major problem for everyone...except the person responsible for doing the schedule. The short version of this story is that he committed the night off to too many people and left a big gap smack in the middle of Saturday night. Now, I don't know about you, but when I make a mistake, I expect to take responsibility for it and resolve it. In this case, if it were me, I would have covered the Saturday night shift. I wouldn't have been happy about it, but hey, there's supposed to be a price paid for screwing up. What I wouldn't have done, is yank the rug out from one of the people I'd given the day off to, which caused them to have to call in and not work their other job, costing them both money and damage to their professional reputation in the process.
But wait, there's more...
The understandably angry employee requested a meeting with the manager who caused the problem to express their considerable (and justified, in my humble opinion) frustration and dissatisfaction with the situation. "No problem", he said. "We'll talk when you get here at 2:00". However, either he forgot or just didn't think it was that important because he went home for the day at 12:30 and presumably enjoyed a pleasant Saturday evening off.
Of course, if you're been reading this blog for any time at all, you already know that responsibility and accountability are not qualities held in high esteem around here.
It's certainly not a surprise to me but it still blows my mind.

Do you know what you're doing tomorrow? I don't.

Of all the many aggravating things about the way this place does things, the schedule might be the worst. We get a one week schedule that runs from Saturday through the following Friday, and it changes every single week. I'm writing this at 12:46PM on Friday afternoon and the schedule for next week isn't done yet. That means I might be scheduled to work tomorrow at 6:00AM, or at 2:00PM, or at 10:00PM or I might be off. It means I can't make any plans for my life taking place 17 hours from now. Isn't that spectacular?
I don't know if there's some kind of law about this but there should be. This is fundamentally unfair and simply not right. Meanwhile, if the geniuses in charge are wondering why morale is in the toilet, which translates to shitty service, they could start by looking at this situation.