- A guest who couldn't figure out how to lift the drain stopper in her bathtub(!) partially flooded her room and had to be moved. Don't ask me why she didn't turn off the water before the tub overflowed because I don't have an answer.
- The maintenance man on duty went to her room and set up a blower to try to dry the carpet. A loud blower that kept him from being able to hear his radio.
- Another guest who had ordered dinner from our fantastic restaurant called to report her ginger ale "doesn't have the flavor in it". I attempted to transfer her to the restaurant but nobody picked up the phone for some reason.
- I walked down and found the one person working in the restaurant and asked him to call the guest in her room.
- I came back to a ringing phone. It was the bathtub lady who was having the same problem in her new room. I asked her to shut off the water and asked the security guard to go up and see if he could help her.
- The guy at the restaurant came to the desk and asked, "what room was the ginger ale lady in again?"
- The bathtub lady came downstairs and wanted a ride downtown so the shuttle driver took her. The security guard didn't come down with her.
- The guy at the restaurant brought a fresh ginger ale to the front desk and said he was too busy to take it to the guest's room. Leaving me with a drink to deliver and without a bell man, a maintenance man or a security guard.
Wednesday, August 5, 2009
Perfect shitstorm
The following is all true and all happened at the same time (well, within one 10 minute period):
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