When you call and have questions, please don't put ME on hold, please call when you are in a quiet area and there are no screaming childen in the background, turn off your car radio, roll up your windows, refrain from saying "umm, ehh or uhh" every five seconds, take notes during the conversation instead of having me repeat what I just said 800 times, don't talk to everyone else in your family while we are speaking and those long pauses while you are 'thinking' about it...yeah, those suck too.
Thanks
The Front Desk
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