CASE 1:
"Good evening and thanks for calling the YYYYY Hotel."
"Hi, is this the XXXXX Hotel?"
"No sir, this is the YYYYY Hotel."
"Oh. Can you give me their number so I can make a reservation?"
CASE 2:
"Hi, this is Mr. Disgusto*. Can you give me the number for Domino's?"
* Mr. Disgusto works for the cruise lines. His job is to deliver crew members from the airport to the hotel and then pick them up and take them to the cruise port the next day. He looks and dresses like a less hunky Andy Sipowicz and smells like a bag of wet laundry that smokes three packs a day. He doesn't stay at the hotel. He just wanted to order some pizza and didn't feel like looking up the number himself.
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